Happy Valentine's Day, Lenscrafters

I love Valentine's Day.  All the special people in our lives.  People who we love unconditionally, people who do the right thing. Ultimately.

An extra special love goes out to Lenscrafters, the eye glass people.  Remembering when I bought a pair of glasses in the Princeton Marketfair, New Jersey store.  The screw keep breaking and they would drill another one.  Each time the lens fell out.  Each time I returned to the store asking them to replace the frame.  Each time they said no. After a few YEARS of this I decided to give them one more try. Enter Joe, wonderful store manager.  He gave me another pair.  The glasses lasted for years. Valentine's to Joe.

My experience in the Asheville, North Carolina was similar to my experience in the Princeton store.  Though the ending wasn't so happy.  A year after I bought a pair of Ray-Ban titanium framed glasses, the screw fell out.  I had moved to New Hampshire and taken the glasses to the North Shore Mall in Massachusetts hoping to find resolution.  What I found was disinterested staff, they couldn't find a screw, they blew me off.  I am told that is the experience of lots of people.  I send you a loving Valentine.  You need it.

I even called the Asheville, NC store and spoke to the staff.  The manager was unavailable.  Several weeks after my call, the manager telephoned. The glasses were no longer being made (what a surprise).  They weren't interested, nor would they replace the frames. A Valentine to you.  Enough said.

Pearl Vision in Dover, NH was interested in my problem.  The technician worked over an hour on the glasses and found a suitable screw. A Valentine to all the loving staff there.  Wow!

Keeping my fingers crossed, I hoped they would last.  Take a close look:

The picture doesn't have to be clear to see that the frame is broken.  The owner takes beautiful care of things.  Apparently the manufacturer did not.  Still, a Valentine goes their way.

But remember, you exist because we support you.  Failure to provide adequate customer service ensures customers will not return.  I know I won't.

Happy Valentine's Day!